neng4d's Privacy Commitment: By using the neng4d platform, you agree to the data collection and usage practices described in this Privacy Policy. We do not sell your personal data to any third party. This Policy applies to all users of the neng4d platform in Malaysia.
Our Privacy Principles
6 neng4d's Data Protection Commitments to Malaysian Players
Privacy is not just a legal document — it is how we operate every day to protect your trust.
Bank-Grade Encryption
All data transmitted between your device and neng4d's servers is protected by 256-bit SSL encryption — the same technology used by Malaysia's leading financial institutions, including Maybank and CIMB. Your information cannot be intercepted by third parties.
No Data Selling
Neng4d has never and will never sell, rent, or trade your personal data to advertisers, data brokers, or any third party unrelated to the operation of our platform. This is not just a policy — it is a core value.
Full Transparency
We are transparent about exactly what data is collected, why it is collected, and how it is used. No hidden data collection, no undisclosed purposes. You have the right to know what we hold about you and can request it at any time.
Right to Erasure
You may request neng4d to delete your personal data at any time, subject to record retention requirements mandated by law. Data deletion requests will be processed within 30 business days.
24/7 Security Monitoring
Neng4d's cybersecurity team continuously monitors our systems to detect and prevent any intrusion attempts or data breaches. In the event of a breach, we are committed to notifying affected users within 72 hours.
You're in Control
You can manage your own privacy preferences — from marketing communication settings to data usage permissions. These options are available directly within your account and can be changed at any time without needing to contact our support team.
1. Introduction & Scope of Privacy Policy
neng4d ("we", "platform") take our responsibility to protect every user's privacy seriously. This Privacy Policy describes the data collection, use, storage, and sharing practices applied by neng4d when you use our website, mobile app, and all related services.
This document was written with one goal — so that you, as a Malaysian player, can clearly understand what happens to your data. Not merely to satisfy legal requirements, but because we believe transparency is the foundation of trust.
This Privacy Policy applies to all individuals who:
- Visiting or using the neng4d website
- Registering and maintaining a neng4d member account
- Using any service or feature provided by neng4d
- Contacting the neng4d support team through any channel
By using the neng4d platform, you agree to the collection and use of your information as described in this Privacy Policy. Please read this document carefully and contact us if you have any questions.
This policy was last updated on 1 July 2026. The latest version is always available on this page.
2. Types of Personal Data We Collect
Neng4d collects two main categories of data: information you provide directly to us, and information collected automatically through your use of the platform.
2.1 Data You Provide Directly
| Data Category | Example Information | Mandatory / Optional |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / passport number | Mandatory |
| Contact Information | Malaysian phone number, email address | Mandatory |
| Financial Information | Bank account numbers, e-wallet account holder names | Mandatory (for transactions) |
| Verification Documents | MyKad copy, bank statements, utility bills | Mandatory (for KYC) |
| Account Information | Username, password (encrypted), account preferences | Mandatory |
| Communications | Live chat records, support tickets, feedback | Optional |
2.2 Automatically Collected Data
- Technical Data: IP address, browser type and version, operating system, screen resolution, time zone
- Usage Data: Pages visited, time spent, features used, navigation patterns
- Game Data: Gaming history, bets placed, winnings, losses, game sessions
- Transaction Data: Deposit and withdrawal history, payment methods used, transaction times and amounts
- Device Data: Unique device identifier, phone/tablet model, network data (WiFi/mobile data)
3. How We Collect Data
Neng4d collects personal data through the following channels:
3.1 Directly from You
- New account registration form
- Identity verification (KYC) for withdrawals or high transaction limits
- Every time you reach out to the neng4d support team via live chat or email
- Update your profile information within your account
- Filling in feedback forms or customer satisfaction surveys
3.2 Automatically During Platform Use
- Cookie technology and tracking pixels on our website
- Server logs recording technical activity and traffic
- Internal analytics systems that monitor platform feature usage
- Security monitoring systems that detect unusual account activity
3.3 From Trusted Third Parties
- Payment service providers (Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks) for transaction verification
- Third-party identity verification services for the KYC process
- Game providers such as Pragmatic Play, PG Soft, and Evolution Gaming for game session-related data
4. How We Use Your Data
Neng4d uses your personal data only for legitimate, necessary purposes that are directly related to delivering our services. Below is a detailed explanation of each purpose:
4.1 Service Delivery & Management
- Creating and managing your neng4d account
- Processing deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX (Maybank2u / CIMB Clicks) and other supported Malaysian payment methods
- Processing withdrawal requests to your bank account or e-wallet
- Providing access to slots, Live Casino, Sports Betting, jackpots, and virtual sports
4.2 Security & Fraud Prevention
- Verifying user identity and preventing fraudulent or duplicate account registrations
- Detecting unusual transaction patterns that may indicate fraud or money laundering
- Monitoring account activity for signs of unauthorised use
- Complying with applicable Anti-Money Laundering (AML) requirements
4.3 Product Improvement & User Experience
- Analysing usage patterns to improve platform design and navigation
- Identifying technical issues and improving platform performance
- Tailoring game recommendations and promotions based on your preferences
4.4 Communication & Support
- Sending transaction confirmation emails, deposit/withdrawal notifications, and account security alerts
- Informing you about relevant promotions, bonuses, and special offers (you may opt out at any time)
- Providing effective customer support when you contact us
neng4d does not use your data to make fully automated decisions that significantly affect you without any human review. Important decisions such as account termination or withdrawal rejections always involve a review by our team.
5. Sharing Data with Third Parties
Neng4d does not sell, rent, or trade your personal data to any third party for marketing purposes. However, we may share your data in the following limited circumstances:
5.1 Contracted Service Providers
We share the necessary data with service providers working on our behalf, including:
- Payment providers: Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks — to process your transactions
- Game providers: Pragmatic Play, PG Soft, Evolution Gaming, Habanero, Spadegaming — to deliver your gaming experience
- Identity verification service: For mandatory KYC processing
- Hosting and IT infrastructure services: For platform technical operations
All these service providers are contractually required to protect your data and use it solely for the purposes specified by neng4d.
5.2 Legal Requirements
Neng4d may disclose your data to public authorities when required by law, including court orders, criminal investigations, or regulatory compliance requirements. We will endeavour to notify you of any such disclosure where permitted by law.
Outside of the situations described above, none of your data will be shared with any third party without your explicit prior consent.
6. Data Security Measures
Neng4d invests seriously in security infrastructure to keep your data protected at all times. Below are the layers of protection we have in place:
- 256-bit SSL/TLS Encryption: All data transmitted between your browser or app and neng4d's servers is fully encrypted.
- Secure Password Storage: Your password is never stored in plain text. We use a strong one-way hashing algorithm (bcrypt) to store passwords securely.
- Layered Access Controls: Only neng4d staff who require access to your data for their specific job functions are granted permission — in line with the principle of least privilege.
- Continuous Security Monitoring: An intrusion detection system (IDS) monitors network traffic 24/7 to identify and respond to cyber threats.
- Regular Security Audits: neng4d undergoes independent security audits on a regular basis to assess and strengthen the platform's security posture.
- Data Backups: Your data is regularly backed up to a secure, separate location to ensure service continuity in the event of a disaster.
Despite all these measures, no system is completely immune. In the event of a data breach that affects you, we are committed to notifying you within 72 hours of becoming aware of it, in line with industry best practices.
7. Cookies & Tracking Technologies
Neng4d uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:
7.1 Essential Cookies (Non-Disableable)
These cookies are required for the platform's core functions and cannot be disabled without affecting usability. Examples include login session cookies, anti-fraud security cookies, and cookies that remember your language preferences and settings.
7.2 Analytics Cookies
These cookies help us understand how users interact with the neng4d platform — which pages are visited most often, where users encounter difficulties, and how we can improve the overall experience. This data is collected in aggregate and without any personal identifiers.
7.3 Functional Cookies
These cookies remember your preferences and settings, such as your preferred payment method, betting limits you have set, and display preferences. They enhance the convenience of your platform experience.
7.4 Managing Cookies
You can manage or delete cookies through your browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the neng4d platform. For guidance on managing cookies in your browser, please refer to your browser's documentation.
8. Data Retention Period
Neng4d retains your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law — whichever is longer.
| Data Type | Retention Period | Justification |
|---|---|---|
| Active account information | For the duration of the active account | Service operational requirements |
| Financial transaction records | 7 years after the transaction | Legal requirements & audit |
| KYC Documents | 5 years after account closure | AML & compliance requirements |
| Support communication logs | 2 years | Service quality & auditing |
| Analytics & usage data | 13 months | Platform performance analytics |
| Security & access logs | 12 months | Fraud detection & security |
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.
9. Your Rights as a Data Subject
As a neng4d user in Malaysia, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Right of Access
Request a copy of the personal data we hold about you.
Right of Rectification
Request the correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your data under certain circumstances.
Right to Object
Object to the processing of your data for direct marketing purposes.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Restriction
Request restriction of processing under certain circumstances.
To exercise any of the above rights, submit a written request to us by email at privacy@neng4d.ws or via live chat within your account. We will process your request within 30 business days. In complex cases, this period may be extended by up to 60 days, with notice provided to you.
10. Protection of Children's Data
The neng4d platform is NOT designed for or directed at individuals under the age of 18. We do not knowingly collect any personal data from children or minors under 18.
If we discover that personal data belonging to an individual under 18 years of age has been collected without adequate age verification, we will promptly take the following steps:
- Immediately closing the account in question
- Deleting all data associated with that individual
- Returning any remaining account balance to the original deposit method
If you suspect that a minor is using the neng4d platform, please notify us immediately at underage@neng4d.ws. We will investigate and take prompt action.
11. Cross-Border Data Transfers
In the course of its global operations, neng4d may transfer your personal data to servers or service providers located outside Malaysia — in particular, to international game providers and cloud infrastructure used by our platform.
All cross-border data transfers carried out by neng4d are subject to the following safeguards:
- Data processing agreements that comply with international security standards
- Use of standard contractual clauses to safeguard your data
- Selection of service providers holding recognised security certifications (such as ISO 27001)
- Data protection impact assessments prior to any new transfer being carried out
Neng4d does not transfer your data to countries that lack an adequate level of data protection without appropriate contractual safeguards.
12. Amendments to the Privacy Policy
Neng4d reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. The date of the most recent update is always shown at the top of this document.
When significant changes are made to this Privacy Policy, we will:
- Displaying a clear notice on the neng4d platform homepage
- Sending email notifications to all registered members
- Providing a notice period of at least 14 days before the amendment takes effect for significant changes
Your continued use of the neng4d platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you may close your account before the effective date.
We encourage you to review this Privacy Policy page regularly to stay informed about the protections we have in place for your data.
13. Contact Us for Privacy Matters
If you have any questions, concerns, or requests regarding your privacy and personal data at neng4d, please reach out to us through the following channels:
- Dedicated Privacy Email: privacy@neng4d.ws — for data requests, privacy complaints, or general enquiries about this policy
- Support Email: support@neng4d.ws — for general enquiries about your account and services
- Live Chat: Available 24/7 in your account after logging in
- FAQ: Visit page FAQ for answers to frequently asked privacy questions
Our privacy team will respond to all enquiries within 3 business days and will resolve more complex requests within 30 working days. All privacy-related communications are handled confidentially by trained staff.
We welcome feedback from players about our privacy policy. If you feel there is anything we could explain more clearly, or if you have any concerns you'd like to raise, please don't hesitate to get in touch. Your trust is our priority.
Play with Peace of Mind on a Platform That Protects Your Privacy
With over 500,000 members trusting neng4d, we are committed to protecting every piece of your data with the utmost care. Register today and enjoy a safe, transparent, and enjoyable gaming experience.